Privacy Policy
Effective Date: 2 July 2026
Insynth Pty Ltd ("Insynth", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products or services, enrol in our courses, access our learning services, or otherwise interact with us.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Our Details
Insynth Pty Ltd
ABN: 59 694 374 626
ACN: 694 374 626
Email: hello@insynth.com.au
Website: www.insynth.com.au
2. What Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
Identity Information
- Full name
- Organisation or employer
- Job title or profession
- Professional registration details, where relevant
Contact Information
- Email address
- Telephone number
- Postal address
Account Information
- Username
- Password information managed securely through our authorised service providers
- User preferences
Learning Information
- Course enrolments
- Learning progress
- Assessment results
- Certificates of completion
- Continuing Professional Development (CPD) records
- Feedback and survey responses
Payment Information
Payments are securely processed through our authorised payment providers. Insynth does not store your complete credit card or payment card details.
Technical Information
When you use our website or learning services, we may automatically collect information including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Website usage statistics
3. How We Collect Personal Information
We collect personal information when you:
- Visit our website
- Create an account
- Purchase a course or product
- Enrol in training
- Complete learning activities or assessments
- Contact us by email or through our website
- Subscribe to newsletters or marketing communications
- Complete surveys or provide feedback
Certain technical information is collected automatically through cookies and website analytics tools.
4. Why We Collect Personal Information
We collect personal information so we can:
- Provide access to our courses and services
- Process enrolments and payments
- Deliver learning services
- Monitor learning progress
- Issue certificates of completion
- Provide customer support
- Improve our products and services
- Respond to enquiries
- Communicate important information about your courses or account
- Meet legal and regulatory obligations
- Protect the security and integrity of our systems
Where you have provided consent, we may also send you information about new courses, educational resources, events and special offers. You may opt out of these communications at any time.
5. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Enhance user experience
- Support security features
You can disable cookies through your browser settings; however, some features of our website may not function correctly.
6. Third-Party Services
To operate our business and deliver our products and services, we use trusted third-party service providers.
Depending on the services you access, these providers may assist us with:
- Website hosting
- Secure payment processing
- Learning services and course delivery
- Email communications
- Cloud storage
- Website analytics
- Other technology services that support the delivery of our products and services
These providers receive only the personal information necessary to perform their services on our behalf and are expected to protect that information in accordance with applicable privacy and security standards.
7. Disclosure of Personal Information
We may disclose your personal information:
- To trusted service providers who assist us in delivering our services
- Where required or authorised by law
- To government or regulatory authorities where legally required
- To protect our legal rights or prevent fraud
- With your consent
We do not sell, rent or trade your personal information.
8. Overseas Disclosure
Some of our trusted service providers may store or process personal information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
9. Security of Your Information
We take reasonable technical, administrative and physical measures to protect your personal information from unauthorised access, loss, misuse, interference, disclosure, alteration and destruction.
While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you.
If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.
Requests should be sent to:
11. Marketing Communications
If you subscribe to receive updates from us, we may send communications about new courses, learning resources, products, services, events and special offers.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to deliver our services, maintain educational records, meet legal and regulatory obligations, resolve disputes and enforce our agreements.
When information is no longer required, it is securely deleted or permanently de-identified where appropriate.
13. Children's Privacy
Our products and services are intended primarily for adults, professionals and organisations.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website, and the updated version will include the revised effective date.
Your continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, please contact us.
Insynth Pty Ltd
ABN: 59 694 374 626
ACN: 694 374 626
Email: hello@insynth.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We will respond to privacy enquiries and complaints within a reasonable timeframe.