Build the knowledge, confidence, and practical skills required to support people living with psychosocial disability—across real-world situations.

This three-module series provides a complete learning pathway, taking you from foundational understanding through to recognising risk and delivering effective, person-centred support in practice.

Across the series, you will:

• develop a clear understanding of mental health, mental illness, and psychosocial disability

• recognise early signs of distress and respond to changing support needs

• apply trauma-informed and recovery-oriented approaches in day-to-day practice

• build skills in communication, observation, and supported decision-making

• deliver flexible, strengths-based support that adapts to each individual

Designed using realistic scenarios, the series focuses on practical application - helping you respond with confidence while balancing duty of care, dignity of risk, and professional boundaries.

FOR ORGANISATIONS

Need this training in your own LMS?

SCORM and xAPI packages are available for organisations that want to deliver this training through their own learning management system.

Licensing options are flexible and can be tailored to your organisation’s needs, learner numbers, and preferred delivery approach. Click here for more information.

Mod 1: Start here – no prerequisites.

Supporting people with mental health challenges requires more than awareness—it requires understanding, confidence, and the right approach.

This practical, scenario-based module builds your ability to support people living with mental illness and psychosocial disability in real-world settings.

You’ll learn how to:

• understand mental health as a continuum

• distinguish between mental health, mental illness, and psychosocial disability

• recognise how common conditions impact daily life

• use respectful, person-centred language and reduce stigma

Grounded in the biopsychosocial model and recovery-oriented practice, this module helps you apply principles like hope, choice, and collaboration in a safe and practical way.

Mod 2: Requires: Modules 1

Supporting people well means adapting your approach—based on their goals, needs, and capacity.

This practical, scenario-based module strengthens your ability to deliver flexible, person-centred support for people living with psychosocial disability.

You’ll learn how to:

• tailor support to each individual

• apply trauma-informed and recovery-oriented principles

• build therapeutic relationships based on trust and respect

• use strengths-based approaches and collaborative SMART goal setting

• plan sessions and deliver graded support

You’ll also build confidence in supported decision-making, responding to feedback, and enabling dignity of risk.

Designed for real-world practice, this module helps you deliver support that evolves with the person over time.

Mod 3: Requires: Module 1 & 2

Recognising when someone’s needs are changing—and knowing how to respond—can make all the difference.

This practical, scenario-based module builds your confidence to identify early signs of distress and understand what increases vulnerability.

You’ll learn how to:

• recognise static, dynamic, and protective factors

• use observation and collaborative conversations to guide your response

• act early, escalate when needed, and stay within your scope

All within a framework that balances duty of care with dignity of risk, and supports recovery-oriented, trauma-informed practice.